At PHMerry, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information.
PHMerry ("PHMerry," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the PHMerry online gaming platform, website, and associated services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how PHMerry collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By accessing or using the PHMerry Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy applies to all registered players, visitors, and any person who interacts with the PHMerry Platform in any capacity. It should be read together with PHMerry's Terms and Conditions, which govern your use of the Platform as a whole.
PHMerry collects the following categories of personal data from players and users of the Platform:
PHMerry collects personal data through the following means:
The majority of personal data PHMerry holds is provided directly by you when you: register for a PHMerry account; complete identity verification; make a deposit or withdrawal; contact our customer support team; participate in promotions or surveys; or update your account profile settings.
When you access and use the PHMerry Platform, certain technical and behavioral data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, browser type, pages visited, and session activity. See Section 10 for more details on our use of cookies.
PHMerry may receive personal data about you from third-party sources in limited circumstances, including:
PHMerry uses the personal data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | Identity, government ID | Legal obligation |
| Processing deposits and withdrawals | Financial, payment data | Contract performance |
| Fraud prevention and AML compliance | Identity, financial, technical data | Legal obligation |
| Providing customer support | Identity, communications data | Contract performance |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / legitimate interest |
| Sending promotional communications | Contact, marketing preferences | Consent |
| Platform improvement and analytics | Technical, activity data | Legitimate interest |
| Regulatory reporting and compliance | Identity, financial, gaming data | Legal obligation |
PHMerry will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.
PHMerry processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 (RA 10173) of the Philippines:
PHMerry does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your personal information is not a product at PHMerry.
PHMerry may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
In the event of a merger, acquisition, restructuring, or sale of all or part of PHMerry's business, your personal data may be transferred to the relevant successor entity. PHMerry will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Policy.
PHMerry retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Regulatory / AML compliance |
| Financial transaction records | Duration of account + 5 years | Legal and tax obligations |
| Gaming activity records | Duration of account + 3 years | Responsible gaming / dispute resolution |
| Customer support communications | 3 years from last interaction | Dispute resolution |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
| Technical / log data | 12 months | Security and fraud prevention |
Upon expiry of the applicable retention period, PHMerry will securely delete or anonymize your personal data in accordance with its internal data disposal procedures.
PHMerry implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal data held by PHMerry:
Request a copy of the personal data PHMerry holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data PHMerry holds about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Request that PHMerry restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
To exercise any of these rights, please contact PHMerry's support team at [email protected]. PHMerry will respond to all verified data rights requests within thirty (30) days in accordance with RA 10173. PHMerry may request proof of identity before processing a data rights request to protect against unauthorized access.
Cookies are small text files placed on your device when you visit the PHMerry Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. PHMerry also uses similar technologies such as web beacons, pixel tags, and local storage objects.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the PHMerry Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate securely.
The PHMerry Platform is strictly intended for individuals who are 21 years of age or older in accordance with Philippine gambling regulations. PHMerry does not knowingly collect personal data from individuals under the age of 21.
If PHMerry becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. All deposits made by underage users will be returned to the original payment method after deducting any amounts wagered, and any winnings will be forfeited.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to PHMerry, please contact us immediately at [email protected] so that we can take appropriate action.
PHMerry primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or international fraud prevention services.
Where such transfers occur, PHMerry ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission of the Philippines. These safeguards may include data processing agreements incorporating standard contractual clauses or transfers to jurisdictions recognized as providing an adequate level of data protection.
PHMerry reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, PHMerry will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is always displayed at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how PHMerry protects your personal data. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy.
For minor, non-material changes such as typographical corrections or clarifications that do not affect your rights, PHMerry may update the Policy without prior notice, effective immediately upon posting.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way PHMerry handles your personal data, please do not hesitate to reach out to our team. We are committed to addressing all privacy-related inquiries promptly and transparently.
Six pillars of data privacy and security built into the PHMerry platform
All data transmitted between your device and PHMerry is protected by TLS encryption. Sensitive stored data uses AES-256 standards.
PHMerry never sells, rents, or trades your personal information to third parties for commercial purposes. Your data stays yours.
PHMerry fully complies with the Philippine Data Privacy Act of 2012. Your rights are protected under Philippine law at all times.
Payment data is handled exclusively by PCI-DSS compliant processors. PHMerry never stores your full GCash, PayMaya, or bank credentials.
We clearly explain what data we collect, why we collect it, and how long we keep it. No hidden data practices — ever.
Access, correct, delete, or export your data at any time. PHMerry responds to all data rights requests within 30 days as required by law.
Now that you know exactly how PHMerry handles your personal data, you can play with full confidence. Register your account today and enjoy bingo, poker, slots, and table games on a platform built with Filipino players' privacy and security at its core.
🔒 RA 10173 Compliant | 💳 GCash & PayMaya | 🇵🇭 Philippines | 🔞 21+ Only